Privacy & Cookies Policy
Last updated: 6 December 2025
About this Notice
This Privacy & Cookies Notice explains how we collect, use and protect personal information when you interact with websites and services operated by Sugarian Group Pty Ltd, including CHICHA San Chen Australia and related group websites, such as https://www.sugariangroup.com.au.
1. Information We Collect
We collect the following types of information:
1.1 Information you provide
-
Name
-
Contact details (email, phone number)
-
Order details
-
Payment information (processed by third-party providers; we do not store full card details)
-
Enquiry or feedback messages
1.2 Information collected automatically
-
IP address
-
Device and browser information
-
Interaction and usage data from our website
-
Cookies and analytics information
1.3 Information received from partners
If you order through Deliverect or delivery platforms (e.g., UberEats, DoorDash, HungryPanda), we receive limited order-related information necessary to fulfil your order.
2. How We Use Your Information
We use your information to:Process and fulfil ordersProvide customer supportImprove our website, products and servicesCommunicate operational updates (e.g., order issues, service changes)Detect fraud and maintain securityComply with legal and regulatory requirementsWe do not sell your personal data.
3. Legal Basis (if applicable)
For visitors in regions governed by GDPR (e.g., EU/UK), our legal bases include:
-
Contract performance – to provide goods and services
-
Legitimate interest – service improvement and fraud prevention
-
Consent – for optional cookies and marketing
-
Legal obligation – compliance with applicable laws
4. How We Share Information
We share your information only with:
4.1 Service providers
Including but not limited to:
-
Wix (website hosting)
-
Deliverect (order integration)
-
Payment processors
-
Delivery platforms
-
Analytics tools (e.g., Google Analytics)
These providers process data on our behalf and follow strict security standards.
4.2 Legal or regulatory bodies
If required to comply with the law or respond to lawful requests.
4.3 Group Operations and Shared Systems
Sugarian Group Pty Ltd operates multiple brand and corporate websites. Certain customer and member information may be collected, stored, and managed through shared systems across Sugarian Group websites to support account management, customer service, loyalty programs, and operational efficiency.
All personal information is handled in accordance with this Privacy & Cookies Notice and applicable data protection laws.
5. Data Storage & Security
We take reasonable technical and organisational measures to safeguard your personal information.
Your data may be stored in secure servers operated by trusted service partners.
No method of transmission over the internet is 100% secure, but we work to protect your information using industry best practices.
To learn more about this, check out our article “Creating a Privacy Policy”.
6. Cookies
6.1 What cookies do
Cookies help our website function properly, improve performance, and understand usage patterns.
6.2 Types of cookies we use
-
Essential cookies
-
Functional cookies
-
Analytics and performance cookies
-
Cookies used by integrated third-party tools
-
Cookies may be used across Sugarian Group-operated websites to support authentication, security, and user experience consistency.
6.3 Managing cookies
You can disable cookies via your browser settings.
Some features may not work properly if cookies are disabled.
7. Data Retention
We retain personal data only for as long as required for business, operational, or legal purposes.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
-
Access your personal information
-
Correct inaccurate information
-
Request deletion (where applicable)
-
Withdraw consent for cookies or marketing
To exercise your rights, contact us using the details below.
9. Contact Us
For privacy-related enquiries, please contact:
Sugarian Group Pty Ltd (Operator of CHICHA San Chen Australia)
ABN: 77 670 070 112
📩 Email: info@chichasanchen.com.au / info@sugariangroup.com
🌐 Website: www.chichasanchen.com.au / www.sugariangroup.com
10. Updates to This Notice
We may update this Notice from time to time. Updated versions will be published on this page with the revised date.