Terms & Conditions

1. Introduction

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These Terms & Conditions (“Terms”) apply to your access and use of the CHICHA San Chen Australia website, online ordering services, and any related platforms integrated with our service providers (including Wix, Deliverect, UberEats, DoorDash, and others).

By accessing or using our website or placing an order, you agree to these Terms.
If you do not agree, please discontinue use immediately.

“CHICHA San Chen Australia”, “we”, “us”, and “our” refer to Sugarian Group Pty Ltd, trading as CHICHA San Chen Australia.

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2. Online Ordering

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2.1 General

When placing an order through our website or integrated partners, you confirm that:

• All information provided is accurate and complete

• You are authorised to use the selected payment method

• You meet any legal requirements applicable to the purchase

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2.2 Price & Availability

Menu items, prices, and availability may change without prior notice.
Images shown are for illustration only.

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2.3 Order Acceptance

Your order is considered accepted only when we:

• Confirm the order through our ordering system, and

• Begin preparing the items

We reserve the right to cancel or decline an order at our discretion (e.g., stock shortage, operational issues).

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3. Payment

Payments for online orders are processed securely through third-party payment providers.

We do not store full payment card details.

Prices are displayed in AUD and may include GST where applicable.

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4. Delivery & Pick-up

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4.1 Third-party delivery

If you order through UberEats, DoorDash, or other delivery platforms:

• Delivery times are estimates only

• Delivery is managed solely by the third-party platform

• We are not responsible for delays, delivery accuracy, or courier performance

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4.2 Pick-up orders

For pick-up:

• Please review your order before leaving the store

• We are not responsible for items left uncollected

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5. Product Information & Allergies

We take care to provide accurate information about our ingredients. However:

• Menu items may contain allergens

• Cross-contamination may occur

• We cannot guarantee allergen-free products

Customers with allergies should notify our staff before ordering.

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6. Refunds & Cancellations

Refunds and order changes are governed by our Refund Policy and the Australian Consumer Law (ACL).

Generally:

• Refunds are only provided where required by law or where a major fault occurs

• Change-of-mind cancellations may not be accepted once we start preparing an order

• Orders placed via third-party delivery platforms must be handled through that platform’s support team

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7. Prohibited Use

You agree not to:

• Misuse our website or ordering system

• Attempt to access data without authorisation

• Copy, distribute or reproduce website content without permission

• Engage in fraudulent or disruptive behaviour

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8. Intellectual Property

All content, branding, images, logos, menu designs, and materials on this website are the property of Sugarian Group Pty Ltd or our licensors.

Unauthorised use is strictly prohibited.

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9. Website Availability

We aim to keep our website available at all times but do not guarantee:

• Uninterrupted access

• Error-free performance

• That the website will always function as intended

We may suspend services temporarily for updates or maintenance.

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10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential loss

• We do not guarantee the accuracy of website content

• We are not responsible for third-party system outages (e.g., Wix, Deliverect, payment providers, delivery partners)

Your statutory rights under the Australian Consumer Law remain unaffected.

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11. Third-Party Links

Our website may contain links to other websites.
We are not responsible for:

• Their content

• Their privacy practices

• Their terms and conditions

Accessing them is at your own risk.

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12. Privacy

Your use of the website is also governed by our Privacy & Cookies Policy.
By using our website, you consent to our handling of personal information as described in that policy.

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13. Changes to These Terms

We may update these Terms from time to time.
Changes will be posted on this page with the updated date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

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14. Contact Us

For questions regarding these Terms, please contact:

Sugarian Group Pty Ltd (Operator of CHICHA San Chen Australia)
Email: chichasanchen.nsw@gmail.com
Website: www.chichasanchen.com.au